Responsibilities define and harmonize the global CX strategy across Europe and North America manage customer touchpoints for D2C online shoppers and Specialized Dealer Network lead and mentor a growing team implement clear KPIs, robust quality assurance standards, and career pathways evaluate and optimize a unified CX toolset bridge digital support with physical product realities translate global CX data into actionable insights Requirements 7+ Years of CX Leadership experience experience operating within premium D2C, consumer goods, or outdoor durable industries experience in managing decentralized teams skilled at establishing unified global support structures passionate about scaling teams by implementing structured frameworks, QA programs, and SOPs fully proficient in English, German would be an advantage #J-18808-Ljbffr
