Senior ServiceNow Developer – Architect

• Senior ServiceNow scoped-application architect/developer to lead O&M and enhancement work for three Library of Congress ServiceNow applications: PrePub Book Link, MARS, and ISSN Uplink
• The candidate must be able to inherit custom scoped applications, analyze existing code and workflows, estimate backlog stories, develop fixes and enhancements, support ServiceNow upgrades, coordinate Dev/Test/Production promotion, and work directly with product owners, business testers, the ServiceNow platform team, OCIO security, and the COR
• The candidate must demonstrate hands‑on development experience in complex, scoped applications, including ServiceNow Customer Service Management/Customer Service module, AngularJS, Service Portal, HTML/CSS, scripting, workflow logic, integrations, JSON, and Python

Requirements

• 12+ years of IT experience

• 7+ years of ServiceNow experience

• Hands‑on work with complex custom/scoped ServiceNow applications

• ServiceNow Customer Service module / CSM experience

• AngularJS web development experience

• HTML/CSS experience

• Complex workflows, integrations, scripting, business rules, client scripts, UI actions, scheduled jobs, notifications, and portal work

• JSON and Python

• Automation of ServiceNow or integration components

• MARC21 and ONIX understanding

• Familiarity with ISBN, ISSN, and ISNI standards

• Experience with Integrated Library Systems, preferably FOLIO, Voyager, Alma, OCLC Connexion, Koha, Sierra, or other cataloging/acquisitions systems

• Strongly Preferred: ServiceNow Service Portal development for public/external users

• Experience with publisher, library, cataloging, acquisitions, metadata, serials, or bibliographic workflows

• Experience building or maintaining MARC export/import logic

• Experience parsing XML/ONIX files and mapping metadata to application records

• API integration with FOLIO or another ILS

• Experience with ServiceNow MID Server

• Experience with update sets and ServiceNow application repository promotion

• Experience supporting annual ServiceNow upgrades

• Section 508/accessibility testing exposure

• Federal client experience

• Experience writing sprint estimates and working in Kanban/Scrum delivery

• Mandatory Certifications: Active/verifiable ITIL v3 or higher

• Active/verifiable ServiceNow Certified System Administrator

• Active/verifiable ServiceNow Certified Application Developer

• Active/verifiable ServiceNow Certified Implementation Specialist; CIS–CSM preferred.

• Other CIS specialties may be acceptable only if the candidate otherwise meets the exact ServiceNow CSM/scoped-app requirements

Demonstrates extensive experience in ServiceNow application development and architecture, with a strong focus on complex custom/scoped applications, integrations, and workflow automation. Proficient in leading enhancements and upgrades while collaborating with cross-functional teams and adhering to industry standards.