Responsibilities
- Develop and maintain close relationships with key partners through visits, emails, and calls.
- Handle all partner needs and issues during the partnership lifecycle.
- Achieve exclusivity targets by negotiating and securing exclusive deals with partners.
- Optimize the customer experience by addressing integration and booking issues and ensuring smooth operations with the partner.
- Collaborate with internal teams to align on strategic objectives and support partner success.
- Conduct regular analysis of partner performance and provide actionable insights.
- Participate in strategic initiatives to enhance partner engagement and satisfaction.
- Prepare and deliver reports on partner success metrics and project outcomes.
- Assist in the creation and dissemination of support materials and tutorials.
- Be able to train and engage partners’ employees on Wellhub's value proposition.
- Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.
Requirements
- You bring at least 5 years of experience in sales, customer success or related fields.
- Preferred bachelor's degree in Business, Marketing, Logistics, or a related field.
- You speak German at a native level (C1) and English fluently.
- Proficiency in Excel/Sheets and GSuite.
- Understanding of commercial negotiations and pricing strategies.
- Experience working in the fitness/wellbeing industry is a plus.
- AI (Artificial Intelligence) knowledge and expertise are a significant plus.
- Experience with Salesforce and Metabase is a plus.
Core Competencies
Demonstrates expertise in partner relationship management, strategic negotiation, and performance analysis, with a strong focus on enhancing customer experience and engagement. Proficient in leveraging data insights to drive partner success and operational efficiency.
