Property Management Team Lead

Responsibilities

• Supervise all leasing, collections, maintenance dispatching, and administrative activities.

• Ensure all rental inquiries are answered promptly.

• Monitor lead conversion rates, applications, approvals, move‑ins, and occupancy levels.

• Supervise daily posting of rental advertisements on Facebook Marketplace, Craigslist, Zillow, and other rental platforms.

• Review guest cards, applications, collections reports, and vacancy reports.

• Coordinate maintenance requests and follow up until completed.

• Manage and supervise team members and provide daily performance coaching.

• Identify operational problems and recommend solutions to improve occupancy and collections.

Requirements

• Minimum of 5 years of apartment, multifamily, or residential property management experience.

• Experience supervising leasing agents, maintenance coordinators, collections personnel, and administrative staff.

• Strong understanding of leasing, rent collections, renewals, notices, delinquency follow‑up, work‑order management, and occupancy management.

• Experience managing virtual teams and remote employees.

• Strong reporting and organizational skills.

• Comfortable working U.S. business hours and communicating clearly in English.

• Quiet home office work environment.

• A fast and reliable internet connection of at least 10 Mbps with internet backup available.

• Dependable electricity with power backup available.

• Processor: Intel Core i5 8th generation or higher, AMD Ryzen 5 or higher, or an equivalent processor.

• RAM: 8 GB to 16 GB or higher.

• Operating System: Windows 10 or higher, macOS (Ventura, Sonoma, Sequoia, Tahoe).

Core Competencies

Demonstrates extensive experience in apartment and multifamily property management, with a strong focus on leasing, rent collections, and occupancy management. Proven ability to supervise teams, manage operational challenges, and enhance performance through effective coaching and reporting.