Responsibilities Operational oversight of assigned Managed Knowledge Services engagements as part of CCC’s professional services product offering Collaborate cross-functionally to execute against client agreements, supporting renewal activities to ensure on time contract renewals Provide day-to-day staff management, including performance feedback, professional development planning, and retention strategies to build a high-performing, motivated team Serve as the escalation point for employee relations matters Oversee recruitment, onboarding, performance management, and career development initiatives Requirements Bachelor’s degree required, MLS/MLIS degree preferred Minimum of 3 years’ experience in a client facing role, supporting client accounts managing teams and guiding talent Strong people management skills with proven ability to develop, motivate and retain high-performing teams Demonstrated experience managing and growing client relationships in research or corporate library preferred; pharmaceutical experience a plus Self-directed and motivated with ability to work in a collaborative environment Excellent oral and written communication skills Ability to travel up to 10% #J-18808-Ljbffr
