Senior LIMS and Service Delivery Manager

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This role combines technical leadership, operational service delivery, stakeholder engagement, and team management to ensure reliable, scalable, compliant, and efficient LIMS services globally.br/This role requires a proactive leader with strong expertise in LIMS platforms, software development, system integration, and IT service management within regulated laboratory environments.

The successful candidate will drive operational excellence, ensure system reliability and compliance, lead global LIMS initiatives, and build strong partnerships with laboratory, quality, and IT stakeholders. /pbr/pbLIMS strategy, development and configuration /b /pliDevelop, configure, and enhance software solutions within the LIMS framework to meet global organizational and laboratory requirements /liliCollaborate with business stakeholders, laboratory teams, and technical teams to gather requirements and translate them into technical specifications and scalable solutions /liliImplement system enhancements, upgrades, and optimizations to improve LIMS functionality, usability, and performance /liliConduct testing, debugging, troubleshooting, and validation activities for configurations, integrations, and system functionality /liliProtect, maintain, and govern the global LIMS core template and associated standards /liliChallenge the status quo by proposing standardized, scalable, and efficient solutions /lipbSystem integration and Operational support /b /pliEnsure seamless integration of LIMS with laboratory instruments, enterprise systems, and workflows across multiple global sites /liliProvide advanced technical support and troubleshooting for LIMS-related issues and operational incidents /liliEnsure system reliability, availability, performance, and data integrity through proactive monitoring and maintenance /liliAct as the primary escalation point for critical LIMS operational and technical issues /liliCoordinate disaster recovery readiness, business continuity planning, and risk mitigation activities related to LIMS services /lipbService Delivery Management /b /pliOwn end-to-end LIMS service delivery across all supported sites, ensuring high levels of system performance, availability, stability, and user satisfaction /liliMonitor and report on service level agreements (SLAs), KPIs, and operational metrics for LIMS services /liliLead incident, problem, change, and release management activities /liliCoordinate release planning, deployment activities, and change control processes while minimizing operational disruption /liliDrive continuous service improvement initiatives to optimize operational efficiency, support processes, system adoption, and user experience /liliEstablish and maintain governance frameworks, support models, operational procedures, and service documentation /liliConduct regular service reviews with business stakeholders, laboratory leadership, and IT management to review service performance, risks, priorities, and improvement opportunities /liliOversee third-party vendors, implementation partners, and support providers involved in LIMS delivery and support activities /lipbCompliance /b /pliEnsure compliance with regulatory requirements and industry standards, including FDA, GxP, ISO, and data integrity requirements /liliParticipate in and support computer system validation (CSV) activities to ensure LIMS compliance and audit readiness /liliMaintain accurate and complete documentation of configurations, customizations, integrations, processes, and validation records /liliEnsure adherence to cybersecurity, data governance, and organizational IT policies and standards /lipbLeadership Stakeholder Management /b /pliBuild, mentor, and lead the LIMS team by providing guidance, coaching, development opportunities, and technical leadership /liliFoster a collaborative, innovative, and service-oriented culture within the LIMS team /liliLead technical discussions and provide strategic recommendations for system improvements and operational enhancements /liliPartner effectively with laboratory operations, quality assurance, business leaders, vendors, and IT teams to align technology solutions with business objectives /liliManage competing priorities and coordinate cross-functional initiatives in a global environment /lipbInnovation Continuous Improvement /b /pliStay current with emerging technologies, industry trends, regulatory expectations, and best practices related to LIMS, laboratory automation, and service delivery /liliIdentify opportunities for automation, standardization, optimization, and modernization within the LIMS ecosystem /liliContribute to the strategic roadmap for laboratory digitalization and IT transformation initiatives /libr/liBachelor's or Master's degree in Computer Science, Information Technology, or relevant experience in a similar role /liliHands-on experience with LIMS configuration, development, and administration in regulated environments /liliProven experience supporting global LIMS platforms across multiple laboratory sites /liliStrong understanding of laboratory workflows, analytical testing processes, and quality systems /liliExperience with SDLC and CSV /liliExperience with relational databases, system integrations, and interface troubleshooting /liliProven experience in IT service delivery or service ownership roles (incident, change, release, SLA management) /liliTrack record of delivering complex LIMS or IT projects in regulated environments /liliExperience leading technical teams in a global or multi-site environment /liliStrong knowledge of LIMS platforms and configuration principles /liliUnderstanding of ITIL-based service management processes /liliExperience with APIs, system integration, and data exchange mechanisms /liliStrong leadership and stakeholder management capabilities /liliExcellent communication skills with both technical and non-technical audiences /liliStrong analytical and problem-solving mindset /liliAbility to manage global priorities in a regulated, fast-paced environment /liliStrong service ownership and continuous improvement mindset /li pThe Senior LIMS and Service Delivery manager is a strategic leadership role responsible for the development, administration, support, governance, and continuous improvement of the Laboratory Information Management System (LIMS) landscape across the organization.