Senior Customer Success Manager — Legal Tech SaaS

Das ist der Job

Decades of experience, work product, and precedent are often trapped across systems, underused and inaccessible.

Darum lohnt es sich

Headquartered in Switzerland with a growing team across North America, we are expanding rapidly and shaping the future of how professional knowledge is discovered and applied. /p pAt DeepJudge, we move fast, think rigorously, and care deeply about what we build.

If you want to be part of a team defining how AI transforms high‑stakes knowledge work, this is the place to do it. /p h3About the role: /h3 pIf you are passionate about delivering exceptional customer experiences and building lasting client relationships, we would love to connect with you about joining our rapidly growing team as a Customer Success Manager.

You’ll collaborate with law firms and in‑house legal departments across Europe to deliver a seamless and personalized customer experience. /p h3Your responsibilities will include: /h3 ul liClient Onboarding: Guide new clients through successful implementation and onboarding, tailoring strategies to meet their unique needs. /li liRelationship Management: Serve as the primary point of contact for your portfolio of clients, fostering strong, long‑term relationships. /li liProject Stakeholder Management: Coordinate cross‑functional projects and manage stakeholder expectations to ensure smooth execution and client success. /li liPresentations Training: Lead engaging training sessions and business reviews with senior professionals. /li liIssue Resolution: Proactively address client concerns and resolve issues with professionalism and efficiency. /li liInsights Feedback: Gather client feedback to drive continuous improvement and contribute to product development. /li liAdoption Growth: Monitor client satisfaction, identify upsell opportunities, and ensure renewals by driving ROI for our clients. /li /ul h3What we are looking for: /h3 ul liExperience: 3+ years in a customer success, client‑facing, or account management role, ideally in a SaaS or legal technology environment. /li liProfessionalism: Polished communication and presentation skills in both German and English, with the ability to confidently engage senior legal professionals. /li liLegal Expertise (Nice to Have): A Juris Doctor (J.D.) or prior experience practicing law is highly preferred, demonstrating an in‑depth understanding of legal workflows and client needs. /li liTech‑Savvy: Comfortable navigating and explaining complex software, with a keen intellectual curiosity and passion for emerging technologies, including AI and Large Language Models (LLMs). /li liStrategic Self‑Directed: A proactive and entrepreneurial mindset, with the ability to thrive in a dynamic "startup/scale‑up" environment where you will help build processes rather than simply follow a pre‑existing playbook. /li liDetail‑Oriented: A meticulous approach to managing tasks, timelines, and client requests. /li liResponsive Reliable: Ability to effectively manage a book of business and multiple clients, ensuring prompt and thoughtful communication. /li liGlobal Collaboration: Ability to work effectively within our dynamic international environment which requires a degree of flexibility to accommodate regular meetings and real‑time collaboration across different time zones (including the US). /li /ul h3What you can look forward to: /h3 ul liThe opportunity to work with cutting‑edge technologies in the Legal Tech and AI space. /li liCompetitive salary and incentives. /li liOpportunities for professional growth and career advancement. /li liA supportive and collaborative company culture that values your contributions. /li /ul pAt DeepJudge, we believe great teams are built on diverse perspectives and experiences. ph3About Us: /h3 pDeepJudge is Switzerland’s leading AI and ICT scale‑up, transforming how law firms and legal departments access and leverage their knowledge.

Founded by former Google search engineers with PhDs in AI from ETH Zurich, and backed by top‑tier Silicon Valley investors, we are building the intelligence layer that powers the legal industry. /p pEvery firm can license the same AI models, but no two firms share the same institutional knowledge.

DeepJudge makes this expertise instantly available through world‑class enterprise search and AI infrastructure, enabling firms to automate workflows, build knowledge‑powered applications, and turn experience into a lasting advantage. /p pOur technology is trusted by many of the world’s leading law firms, including Freshfields, Gunderson Dettmer, Holland Knight, Arent Fox, and Cozen O’Connor.

We combine cutting‑edge research with close collaboration with our clients to deliver solutions that truly make an impact.

You will play a key role in transforming the way large law firms leverage technology to drive efficiency and profitability. /p pAs a bCustomer Success Manager /b, you’ll be the trusted partner and advocate for our clients, ensuring they receive maximum value from our software.

We are proud to be an equal opportunity employer and are committed to fostering an inclusive, high‑performance culture where everyone can thrive.

We welcome applicants of all backgrounds and do not discriminate based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, disability, veteran status, or any other characteristic protected by law. /p pIf this role excites you, but you feel you don’t meet every qualification, we encourage you to apply anyway and tell us why you’d be a great fit. /p /p #J-18808-Ljbffr