Senior Customer Success Manager (Hybrid, m/f/d/x, 80-100%)

Das ist der Job

Through our global expertise and specialist tools, clients gain agility and resilience in an ever‑changing marketplace.

Darum lohnt es sich

Join our dynamic Risk Data Solutions team where you’ll lead insurance and reinsurance clients to unlock the full potential of our property and natural catastrophe solutions.

Key Responsibilities Drive strategic sales across the EMEA market, leveraging Swiss Re’s comprehensive portfolio of risk data products and services Lead end‑to‑end customer success initiatives, with particular focus on property and NatCat related use cases, ensuring strong adoption, retention and expansion Foster collaboration with Reinsurance Underwriting and Key Account management colleagues to align our solutions with client priorities and strategic objectives Deliver structured onboarding and training programmes, translating complex NatCat and property analytics into practical client workflows and decision frameworks Spearhead renewals and expansion in partnership with Sales and Reinsurance account teams, contributing directly to Net Revenue Retention and long‑term profitability Develop comprehensive Success Plans and lead Executive/Quarterly Business Reviews, connecting solution usage to measurable business outcomes Advocate for client needs within RDS, channeling customer insights into product development, delivery improvements and roadmap prioritisation Implement data‑driven approaches to customer health monitoring, leveraging usage metrics, engagement indicators and risk signals to proactively manage relationships About Swiss Re Risk Data Solutions RDS Insurance is a central pillar of our strategy, critical to the development of our core activities and to creating new revenue streams for Swiss Re.

Requirements Proven experience in Customer Success, Client Delivery, Consulting or Solutions Sales in data‑driven or insurance‑related environments Strong exposure to property and/or natural catastrophe risk, underwriting, analytics or related client use cases Demonstrated ability to work effectively with Underwriting and Key Account Management teams in a reinsurance context Experience managing senior client stakeholders and leading outcome‑focused discussions Experience with catastrophe modelling tools or risk analytics platforms Background in property underwriting, portfolio management or related disciplines Experience in solution‑oriented sales or consultative client engagement models Ability to navigate matrix organisations and influence without direct authority Our company has a hybrid work model where the expectation is that you will be in the office two to three days per week on average.

In addition to your base salary, you may be eligible for additional rewards and benefits including an attractive performance‑based annual bonus. These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people.

Senior Customer Success Manager (Hybrid, m/f/d/x, 80-100%) Are you passionate about bridging the gap between cutting‑edge risk analytics and real‑world client success? This role offers a unique opportunity to blend commercial acumen with technical expertise while making a tangible impact on how clients navigate complex risk landscapes.

About the role As a Senior Customer Success Manager, you will own the client journey – from initial sales through implementation, design, adoption, and long‑term growth. You will be the orchestrator of client value, working at the intersection of analytics, underwriting expertise, and business strategy.

We offer a comprehensive suite of services – from risk consulting and software solutions to data analytics and SaaS platforms – that help clients stay competitive in an evolving industry. About You You thrive at the intersection of client relationships, technical solutions and business outcomes.

Your approach combines commercial instinct with analytical thinking, allowing you to translate complex risk concepts into tangible value for clients. For Switzerland, the base salary range for this position is between 132,000 CHF and 198,000 CHF for a full‑time role.

The specific salary offered considers: The requirements, scope, complexity and responsibilities of the role The applicant’s own profile including education/qualifications, expertise, specialisation, skills and experience In the situation where you do not meet all the requirements or you significantly exceed these, the offered salary may be below or above the advertised range.

About Swiss Re Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance‑based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime.

Combining experience with creative thinking and cutting‑edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 15,000 employees across the world. Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking.

We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics.

In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability. We encourage experienced professionals who are returning to the workforce after a career break to apply for open positions that match their skills and experience.

We may use AI‑powered tools to support the review and evaluation of applications for this position. To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying. Reference Code: 138549 #J-18808-Ljbffr