Senior Customer Success Manager (Hybrid, m/f/d/x, 80-100%)

Das ist der Job

We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime.

Darum lohnt es sich

Join our dynamic Risk Data Solutions team where you'll lead insurance and reinsurance clients to unlock the full potential of our property and natural catastrophe solutions.

You will be the orchestrator of client value, working at the intersection of analytics, underwriting expertise, and business strategy. /p h3Key Responsibilities /h3 ul liDrive strategic sales across the EMEA market, leveraging Swiss Re's comprehensive portfolio of risk data products and services /li liLead end-to-end customer success initiatives, with particular focus on property and NatCat related use cases, ensuring strong adoption, retention, and expansion /li liFoster collaboration with Reinsurance Underwriting and Key Account management colleagues to align our solutions with client priorities and strategic objectives /li liDeliver structured onboarding and training programs, translating complex NatCat and property analytics into practical client workflows and decision frameworks /li liSpearhead renewals and expansion in partnership with Sales and Reinsurance account teams, contributing directly to Net Revenue Retention and long-term profitability /li liDevelop comprehensive Success Plans and lead Executive/Quarterly Business Reviews, connecting solution usage to measurable business outcomes. /li liAdvocate for client needs within RDS, channeling customer insights into product development, delivery improvements, and roadmap prioritization. /li liImplement data-driven approaches to customer health monitoring, leverage usage metrics, engagement indicators, and risk signals to proactively manage relationships /li /ul h3About Swiss Re Risk Data Solutions /h3 pRDS Insurance is a central pillar of our strategy, critical to the development of our core activities as well as developing new revenue streams for Swiss Re.

Your approach combines commercial instinct with analytical thinking, allowing you to translate complex risk concepts into tangible value for clients. /p ul liProven experience in Customer Success, Client Delivery, Consulting or Solutions Sales in data-driven or insurance-related environments /li liStrong exposure to property and/or natural catastrophe risk, underwriting, analytics, or related client use cases /li liDemonstrated ability to work effectively with Underwriting and Key Account Management teams in a reinsurance context /li liExperience managing senior client stakeholders and leading outcome-focused discussions /li liExperience with catastrophe modelling tools or risk analytics platforms /li liBackground in property underwriting, portfolio management, or related disciplines /li liExperience in solution-oriented sales or consultative client engagement models /li liAbility to navigate matrix organizations and influence without direct authority /li /ul pOur company has a hybrid work model where the expectation is that you will be in the office two to three days per week on average. /p pFor Switzerland, the base salary range for this position is between 132'000 CHF and 198'000 CHF for a full-time role.

In addition to your base salary, you may be eligible for additional rewards and benefits including an attractive performance-based annual bonus. /p h3About Swiss Re /h3 pSwiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient.

These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people. ph3Senior Customer Success Manager (Hybrid, m/f/d/x, 80-100%) /h3 pAre you passionate about bridging the gap between cutting-edge risk analytics and real-world client success?

This role offers a unique opportunity to blend commercial acumen with technical expertise while making a tangible impact on how clients navigate complex risk landscapes. /p h3About the role /h3 pAs a Senior Customer Success Manager, you will own the client journey – from initial sales through implementation, design, adoption, and long-term growth.

We offer a comprehensive suite of services; from risk consulting and software solutions to data analytics and SaaS platforms, we help clients stay competitive in an evolving industry.

Through our global expertise and specialist tools, clients gain agility and resilience in an ever-changing marketplace. /p h3About You /h3 pYou thrive at the intersection of client relationships, technical solutions, and business outcomes.

The specific salary offered considers: /p ul lithe requirements, scope, complexity and responsibilities of the role /li lithe applicant's own profile including education/qualifications, expertise, specialisation, skills and experience /li /ul pIn the situation where you do not meet all the requirements or you significantly exceed these, the offered salary may be below or above the advertised range.

Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 15,000 employees across the world. /p pOur success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking.

We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics.

In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability. /p pIf you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience. /p pWe may use AI-powered tools to support the review and evaluation of applications for this position.

To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying. /p pStart your career journey with Swiss Re. /p /p #J-18808-Ljbffr