(Senior) Customer Success Manager DACH (German speaking) (f/m/d)

Das ist der Job

Ensure customer success by helping them fully leverage the potential of deskbird’s solutions.

Darum lohnt es sich

In this role, you'll take ownership of key accounts, empower customers to become product experts, and collaborate with our Sales Team on upselling opportunities. In this role you will Develop and nurture strong relationships with customers and internal teams, fostering trust and long-term collaboration.

Your mission We are seeking a proactive (Senior) Customer Success Manager to drive our expansion in the DACH market with our cutting-edge SaaS solution. As part of our fast-growing tech company, you'll have abundant opportunities for rapid professional growth and career advancement.

Lead and manage customer projects, from planning through execution to ongoing support. Organise and facilitate customer meetings, project kickoffs, and training sessions. Partner closely with Sales and Account Management to identify growth and upsell opportunities within existing accounts.

Serve as the key point of communication between internal departments and customers, contributing to product improvement. Customise and optimise customer systems to fit their specific needs. Bring fresh ideas and strategies that align with deskbird's vision and values.

What you need to be successful Minimum of 2 years' experience in a B2B customer success role, ideally within the SaaS industry. Proven ability to quickly build trust with B2B clients, focusing on delivering business value. A customer-first mindset, known fo