(Senior) Customer Success Manager Medium Business (d/f/m)

Das ist der Job

It’s time to bring your best and make your mark.

Darum lohnt es sich

As part of the Medium Business Team, you enable our customers to maximize their product experience by driving product adoption and growth opportunities at scale. The Role: How you'll make an impact at Personio This position is office based (hybrid 3 days a week) in our Munich office.

Join Revenue & Success at Personio, using your subject-matter expertise to build relationships with our customers and help them maximize their value every day. Together, we’re solving real problems for real people.

Role Requirements: What you need to succeed You have 3-5 years (mid-level) and 5+ years (Senior) of client-facing experience managing a large customer portfolio or pool, ideally at a SaaS company. You are fluent in German (C2/Native) and English (C1). You possess an analytical mindset combined with a strong sense of accountability and ownership.

You have the ability to manage and resolve problems by identifying root causes and facilitating open exchange to find mutually beneficial solutions. You are proficient in identifying upsell opportunities and developing actionable plans to drive expansion.

You have strong prioritization and execution capabilities , driven by customer needs, business impact, and expansion potential. You are strongly committed to data quality by taking proactive measures to ensure accuracy and consistently following through on all relevant topics. You possess a pioneering mindset and (first) experience in process de