Senior Technical Project Manager – Enterprise Operations

Responsibilities Lead the planning and delivery of internal digital, web, and systems initiatives that support the agency’s operations and long‑term scalability Partner closely with leadership, Tech Ops, and cross‑functional teams to turn complex requirements into clear plans Coordinate delivery across multiple workstreams Own the end‑to‑end coordination of internal technical projects, including scoping, estimates, timelines, budgets, dependencies, risks, and change management Act as a key bridge between leadership and technical teams, translating business priorities into structured execution plans and communicating delivery status, tradeoffs, and risks clearly Partner with Tech Ops and other internal stakeholders to support the delivery and ongoing evolution of internal platforms and tools, including the MERGE Website, AI Garage, Intranet, and other operational systems Coordinate projects across website development, CMS environments, custom applications, internal tools, and marketing technology platforms Support work involving enterprise and marketing systems such as Salesforce, Adobe, HubSpot, ERP and CRM platforms, and other connected applications Track project financials, actual hours against plan, and scope changes to support sound operational decision‑making and overall delivery health Requirements 6+ years of experience in technical project management, digital operations, or similar, within an agency, enterprise, or complex cross‑functional environment Strong experience managing technical projects from kickoff through delivery, including scoping, estimation, scheduling, budgeting, risk management, and stakeholder communication Proven ability to work across disciplines such as Engineering, Creative, Data, Client Experience, Finance, Talent, and Operations to align delivery with broader business goals Experience with resource planning, capacity management, and coordinating work across multiple teams and competing priorities Familiarity with website development, CMS platforms, marketing technology ecosystems, custom applications, and internal business systems Working knowledge of modern software delivery practices and the SDLC, including Agile, Waterfall, and evolving AI‑enabled workflows General familiarity with technical environments such as GCP, Firebase, CRM and ERP systems, and integrated marketing platforms Ability to translate technical constraints into business implications and communicate effectively with both technical and non‑technical stakeholders Strong judgment, organization, and follow‑through, with a practical approach to solving problems and improving how work gets done Familiarity working in environments with data privacy, security, and compliance considerations such as GDPR, SOC2, and CCPA #J-18808-Ljbffr