Senior Technical Program Manager, Tech and Insights

Responsibilities Scale and mature the operating frameworks that govern how software is planned, tested, launched, and supported in production Establish design review, security review, and release readiness frameworks for higher-risk technical changes Embed security, compliance, and operational readiness into delivery workflows so they happen by default, not as last-minute checks Build mechanisms and tools that improve T&I efficiency with measurable outcomes, including automation for routine coordination and delivery visibility Improve visibility into technical debt, architectural dependencies, and cross-team impacts early enough to influence planning and prioritization Partner with engineering leaders to make critical operating rigor consistent without slowing teams down Improve technical delivery workflows, visibility, and governance across Jira, Slack, Workday, and other enterprise tools Own the incident response program and continuous improvement mechanisms that strengthen resilience over time Requirements 8+ years of experience in technical program management, engineering program management, or a similar role in a software or systems environment Strong understanding of the software development lifecycle, including design review, code review, testing, release management, and production support Experience driving complex cross-functional technical programs across engineering, product, operations, analytics, and business teams Experience with portfolio and organizational level changes Proven ability to build operating models, standards, and processes that improve engineering execution without adding unnecessary overhead Strong experience with dependency management, risk management, launch readiness, and delivery planning for multi-team initiatives Experience with incident management, on-call models, escalation frameworks, and post-incident review Experience helping teams adopt AI-enabled workflows with clear guardrails around usage, quality, security, and operational consistency Strong written communication skills, including technical documentation, runbooks, operating procedures, and executive-ready updates Comfort working with Jira, Slack, and similar workflow systems to improve delivery visibility, governance, and coordination Ability to influence across teams, clarify ownership, and drive alignment without direct authority Strong technical fluency, including the ability to understand software architecture, integration patterns, and code-level implications well enough to work credibly with engineers You have a bachelor's degree ATS Optimization Keywords Hard Skills technical program management engineering program management software development lifecycle dependency management risk management launch readiness incident management AI-enabled workflows technical documentation software architecture Soft Skills strong written communication influence across teams clarify ownership drive alignment build operating models improve engineering execution strong technical fluency collaboration problem-solving critical thinking Industry Keywords design review code review testing production support cross-functional programs portfolio management organizational changes post-incident review escalation frameworks operational consistency Tools & Technologies Jira Slack Workday automation tools incident response program release management tools workflow systems delivery visibility tools operational readiness frameworks security review frameworks #J-18808-Ljbffr