Das ist der Job
Responsibilities Lead the technical design, global routing, SIP trunking, and carrier integration using AWS Connect.
Darum lohnt es sich
Design and scale a unified footprint for voice, chat, and digital channels across 4 global support centers using the Salesforce Service Cloud Voice – AWS Connect products. Own the integration between AWS Connect and Salesforce Service Cloud Voice to create a seamless agent desktop.
Develop CI/CD pipelines and Infrastructure as Code (IaC) to rapidly deploy contact center changes in a fast-paced environment. Qualifications AWS Connect Mastery (Required) : Expert-level knowledge of Contact Flows, Contact Lens, Lex bots, Lambda integrations, and AWS telephony infrastructure.
Telephony Architecture (Required) : Deep understanding of SIP, WebRTC, VoIP, global telecom carrier regulations, and number porting. Multi-Channel Experience : Proven track record of managing routing, queuing, and analytics for global multi-channel contact centers.
Salesforce Ecosystem : Strong familiarity with Salesforce Service Cloud, Service Cloud Voice (SCV), and Omni-Channel routing. Agile Mindset : Ability to act as a hands‑on tech lead in an agile, 18-month-old startup environment. 6+ years of contact center architecture experience, with 3+ years explicitly focused on deep AWS Connect implementations.
AWS Certified Solutions Architect or specialized AWS networking/telephony certifications are highly preferred. #J-18808-Ljbffr
