Das ist der Job
Solid understanding and experience with LLM applications and use of AI tools in product management work.
Darum lohnt es sich
Responsibilities Lead the international roll‑out, expansion and continuous improvement of AI (voice) bots to significantly enhance customer service efficiency and quality. Scale and optimize AI chatbots, ensuring successful deployment across international markets.
Collaborate with cross‑functional teams to integrate AI solutions seamlessly into existing customer service infrastructure. Enable AUTO1 group’s tech teams to deploy conversational AI solutions for customer touch points. Experience in international product roll‑outs and managing diverse stakeholder expectations.
Develop and execute a strategic roadmap for conversational AI products, aligning with business goals and customer needs. Monitor and analyze performance metrics to drive data‑driven improvements and innovations while staying current with industry trends and advancements in conversational AI and telephony services.
Requirements At least 5 years of experience in product management, and a proven record in conversational AI or related fields. Strong understanding of telephony services and Contact Center applications for call centres, with hands‑on experience in solutions such as Twilio for building call flows with multiple queues.
Excellent communication skills, capable of conveying complex technical concepts to both technical and non‑technical audiences. Strong analytical skills, with the ability to use data and metrics to back up assumptions and drive decision‑making.
Thrives in high‑growth/fast‑paced environments and has experience working in start‑ups/scale‑ups. #J-18808-Ljbffr
