Senior N1-N2 Support Technician

Das ist der Job

Your role: - Provide 1st and 2nd level technical support as well as recurring operational activities - Perform daily support centre tasks (monitoring, backup verification) - Answer calls at the support centre, open and track tickets - Carry out client and API maintenance following procedures - Intervene on client sites and participate in on-call rotations - Install, administer and upgrade client IT infrastructures - Ensure continuous updating of documentation on client infrastructure Your profile: - Federal Certificate of Competence (CFC) in IT or equivalent qualification minimum - Minimum 5 years’ experience in technical support and system administration - Swiss resident - Driver’s licence - Excellent communication skills and customer service orientation - Autonomy, rigour and adaptability - Availability for on-site interventions and on-call rotations The recruitment process steps at API: - Let’s start the conversation!

Darum lohnt es sich

By choosing API, you select a human-sized company benefiting from solid IT know-how. Senior N1-N2 Support Technician We are looking for an experienced N1-N2 Support Technician to join our team in Geneva. Why choose API?

API, with over 30 years of experience, is a family business recognised for its genuine IT expertise; digital transformation, support services, Cloud... We have surrounded ourselves with the best experts to best meet the specific needs of our clients.

We are proud of our unique corporate culture as we offer professional development opportunities, with continuous training programmes, career progression, and rigorous follow-up. We put people at the heart of our activities: after all, our computers can solve problems, but they still don’t know how to make a good coffee!

To begin, we want to discover who you are: your background, interests and aspirations. This first contact will allow us to get to know you better. - Next, let’s go deeper! You will have the opportunity to meet our Business Managers who will tell you about the life of a consultant at API.

It will be the perfect moment to discover projects that catch your interest according to your ambitions! - Let’s make it happen! Once the match between your ambitions, skills and the project is established, the adventure together can begin! jid64912ccaen jit0729aen jpiy26aen