Senior Director, Professional Services

Responsibilities

• Serve as the North America Enterprise segment leader for Kantata Professional Services, owning delivery outcomes and team performance across the region.

• Represent Professional Services as part of the PS leadership team, providing input on organizational direction, surfacing what is working and what isn't, and shaping product and methodology decisions.

• Partner closely with sales and presales teams to ensure the right solution is being proposed to customers — and that the delivery organization is prepared to deliver it successfully.

• Serve as the delivery director on all projects within the segment, personally ensuring customer success, adoption, and business results are delivered.

• Manage a team of consultants focused on delivery, providing coaching, quality oversight, and career development.

• Partner closely with Customer Success and Support teams to ensure a smooth, well-documented handover as customers move from implementation into ongoing adoption.

• Help enable delivery partners across the segment and provide oversight of their implementations, ensuring they meet the same quality bar as engagements delivered internally.

• Embrace AI technologies to deliver faster, smarter, and with higher productivity — modeling and encouraging practical AI adoption across the delivery team.

Requirements

• 10+ years of experience in professional services or implementation leadership within the software or technology industry, including experience managing consulting teams.

• A track record of serving as delivery director or engagement lead on complex, enterprise or mid‑market software implementations.

• Experience partnering with sales and presales teams during the deal cycle to validate solution scope and delivery feasibility.

• Deep expertise in enterprise software implementation — ideally in PSA, project‑based software, or adjacent SaaS categories.

• Experience managing or overseeing delivery partners/system integrators, with the ability to hold partner delivery to internal quality standards.

• AI fluency at a practical level — you know how to apply AI tools to make a delivery team faster and more productive, and can bring that mindset to your team.

• Strong executive presence with the ability to communicate, present, and influence stakeholders at all levels, including C‑suite buyers and internal leadership.

• Experience working within or selling to consulting or professional services organizations, with a strong understanding of how they think about delivery, utilization, and margin.

• Excellent listening, negotiation, and communication skills — verbal and written.

Core Competencies

Demonstrates extensive experience in leading professional services delivery, with a strong focus on enterprise software implementation and team performance. Proficient in leveraging AI technologies to enhance productivity and ensure successful customer outcomes.