Darum lohnt es sich
We’re on a mission to simplify how organizations onboard, enable, and empower their teams through smart, scalable technology. As we continue growing in the DACH region and beyond, we’re looking for a Senior Customer Success Manager (CSM) to join our team and take ownership of strategic, high-touch enterprise customers.
This role is critical to unlocking long-term customer value and helping us scale our impact across traditional industries with digital ambition. What you’ll do
Own a portfolio of Corporate and Large customers in a high-touch, strategic CSM model, guiding them from onboarding through adoption, renewal, and expansion.
Act as the primary value owner for your accounts, ensuring clear outcomes, strong adoption, and long-term retention (NRR focus)
Lead occasional Proof of Concepts (PoCs) for larger or more complex corporate customers, in close collaboration with Sales, when it meaningfully impacts deal quality or long-term success
Develop structured, outcome-driven Success Plans that align customer goals with our product’s value
Drive measurable success through adoption, usage analytics, and strategic expansion conversations
Act as a thought partner to AEs in the sales cycle and post-sale strategy, and collaborate cross-functionally with Product, Support, and Marketing
Champion customer
