Senior Client Relationship On-Field Representative

Requirements

• 5+ years of experience in business development within a fast-paced environment to mid-sized retail / hospitality (Horeca) business verticals

• Retail or hospitality specific SaaS solutions experience

• Understanding of financial products / services features and advantages

• Experience in working with Customer Relationship Management (CRM) systems

• Outstanding negotiation skills

• Strong organizational and diary management skills

• Resiliency and the ability to handle objections

• The ability to deal with a diverse client base

• Computer literacy & tech mindset

• Fluent in German with business level English

What the job involves

• As a member of the Direct Representatives Team, you will play a crucial role in promoting company services directly to clients, ensuring seamless activation and ongoing support for merchants

• Promote the company services by visiting clients’ premises

• Assist merchants with verification and activation processes

• Monitor and analyze portfolio performance

• Provide in-person support and consultation for existing customers

• Engage in both system-scheduled and self-initiated activities

• Ensure new merchants in the assigned portfolio complete registration

• Support existing merchants in maintaining active usage

• Escalate issues by opening cases for problems beyond their resolution scope

• Present product features and benefits to clients in a compelling manner

• Travel to meet clients and attend industry events