Senior Client Experience Manager, DACH

Darum lohnt es sich

As a SCXM at Movable Ink you will operate strategically and with a level of autonomy while working with a variety of world class brands across many verticals and use a technology that truly works, alongside a stellar product and solutions team.

Responsibilities: You will be the day to day point of contact for a book of business, communicating and collaborating through campaigns and projects, and holding regularly scheduled calls with clients, when applicable, with a healthy level of autonomy Act as the internal point of contact for updates on account health and escalating churn risks as needed Collaborate positively with the Sales team to identify and foster up-sell and cross-sell opportunities within existing client-base Act as an internal project manager for custom, technical solutions for your clients, partnering closely with solutions developers, engineers, architects and product owners Independently lead interactive brainstorming sessions to find new and innovative ways to use our technology; conceive, develop, and execute client-specific email marketing strategies Posses a comprehensive understanding of client's The Senior Client Experience Manager (SCXM) works with Movable Ink clients to ensure success using our platform and helps world class brands achieve measurable ROI lifts with Intelligent creative.

Not to mention, you will get to do all of this while working alongside the most talented CX org in a collaborative environment that invests in its talent and culture.