Lead - Reverse Logistics

ppThe Lead Global Reverse Logistics role, within the Global Distribution Logistics team, is strategically responsible for the vision, optimization, and standardization of the return process flow across all channels: Direct-to-Consumer (DTC), Retail, and Business-to-Business (B2B). This critical role involves overseeing the entire global return lifecycle from customers back to the fulfillment network while independently driving key strategic streams of the circular Cyclon initiative. You will architect global standards and SOPs, leading the integration of On’s 3PL-managed fulfillment network with return centers and dedicated Cyclon 2.0 partners.

This position reports to the Head of Warehouse Operations on the Global Supply Chain team and focuses on developing team capabilities to manage highly complex, cross-regional projects with diverse stakeholders. /p h3Your Mission /h3 ul liStrategic Global Flow Design Optimization: Own the design, overarching strategy, and continuous enhancement of global reverse logistics operational flows. Synthesize regional insights and market trends to drive macro-level systemic improvements. /li liProcess Standardization Innovation: Formulate and mandate global operational standards to ensure highly efficient and consistent return processes across all global 3PL partners, positioning reverse logistics as a competitive advantage. /li liGlobal Implementation Leadership: Architect, prioritize, and drive the execution of comprehensive implementation roadmaps.

Oversee the creation of global Standard Operating Procedures (SOPs), ensuring effective change management and multi-regional alignment. /li liStrategic Stakeholder Management Influence: Lead communication and partnership frameworks with high-level internal and external global stakeholders. Define complex project scopes, negotiate requirements, and align diverse steering committees on key strategic solutions. /li liEnd-to-End Program Management: Direct and execute high-scale, cross-functional implementations and circular economy initiatives.

Establish rigorous tracking metrics and detailed program roadmaps to report long-term strategic results to executive leadership. /li /ul h3Your story /h3 ul liBachelor's degree in Business Administration, Logistics, Supply Chain Operations Management, or a related field (Master's degree preferred). /li liMinimum of 8–10+ years of progressive, hands‑on experience in implementing, scaling, and leading global operational supply chain processes, with a deeply established expertise in reverse logistics, circularity, and post‑consumer product lifecycles. /li liProven leadership track record in operational process design, steering multi‑million dollar initiatives, and successfully driving alignment across highly diverse global stakeholder groups. /li liExtensive experience in strategic 3PL management, including global vendor selection, complex commercial onboarding, contractual governance, and

long‑term performance optimization. /li liExceptional communication, negotiation, and advisory skills, with a demonstrated ability to build deep cross‑functional relationships, manage high ambiguity, and guide cross‑regional teams. /li liAdvanced proficiency with Enterprise Resource Planning (ERP) and Warehouse Management Systems (WMS), with specific experience in Microsoft Dynamics 365 (D365) preferred. /li liProficient English language skills. Other languages are a plus. /li /ul h3About the Team /h3 pOur Global Distribution Logistics team is the backbone of On's Supply Chain on a clear mission to build the most advanced fulfillment network in the industry. We are a data-driven, action-oriented group that thrives on collaboration and challenges the status quo.

We work across continents and functions, partnering with the best 3PLs in the world to deliver excellence and build a resilient, innovative, and world-class supply chain. /p pJust by the banks of the Limmat you’ll find our largest global hub in Zürich West – On Labs – where you can hike up 12 floors through our custom-built spiral trail. /p h3What we offer /h3 pOn is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self‑care for both physical and mental well‑being, so each person is led by purpose. /p pOn is an Equal Opportunity Employer.

We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. /p /p