AI & Workforce Transformation Lead – AI-Enabled Offshore Talent

Responsibilities

• Design, implement, and scale Elephant Teams' AI capability strategy across the organization.

• Establish and lead the Elephant Teams AI Academy.

• Build workforce capability, drive AI adoption, and create measurable business impact through productivity improvements.

• Facilitate workshops, coaching sessions, onboarding programs, certification assessments, and ongoing learning initiatives tailored to different roles.

• Create and maintain the AI Knowledge Hub, Prompt Library, SOPs, templates, workflows, and implementation guides to support continuous learning.

• Identify opportunities to streamline workflows and improve operational efficiency using tools such as Zapier, Make, N8N, and AI agents.

• Establish AI Champions programs, knowledge-sharing communities, and regular learning forums that encourage collaboration and innovation.

• Measure workforce capability, productivity improvements, client outcomes, and provide insights and recommendations to leadership.

• Help create innovative solutions that enhance client value and strengthen market differentiation.

Requirements

• 5+ years of experience in Learning & Development, Workforce Enablement, Organizational Capability, Change Management, or a related field.

• Strong practical experience using AI platforms including ChatGPT, Claude, Gemini, NotebookLM, Microsoft Copilot, and Perplexity.

• Demonstrated experience designing and delivering training programs, capability frameworks, and organizational learning initiatives.

• Proven ability to drive technology adoption and behavioural change across diverse teams.

• Experience implementing workflow automation and process improvement initiatives using platforms such as Zapier, Make, or N8N.

• Excellent stakeholder management, communication, and presentation skills.

• Strong project management and execution capabilities.

• Preferred: Experience building AI capability programs or AI centres of excellence.

• Preferred: Experience within BPO, offshore staffing, professional services, or workforce solutions environments.

• Preferred: Knowledge of AI governance, responsible AI practices, privacy, and security considerations.

• Preferred: Experience supporting commercial growth through innovation and service development.