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About the Role Our client, a major telecommunications service provider, is seeking an experienced Senior Telecom Network Operations Manager for a fully remote position. This critical role will oversee the day-to-day operations of the company's extensive network infrastructure, ensuring maximum uptime, performance, and reliability. You will lead a team of network operations engineers and technicians, providing guidance, setting priorities, and fostering a culture of excellence and continuous improvement. The ideal candidate possesses a deep understanding of network operations, fault management, performance monitoring, and incident response within a large-scale telecommunications environment.

This is a remote-first opportunity, ideal for a leader based anywhere in South Africa, with a focus on driving operational efficiency for our client's operations, including those in the Eastern Cape region.

Key Responsibilities

• Lead and manage the Network Operations Center (NOC) team, ensuring efficient and effective network monitoring and support.
• Develop and implement operational procedures, policies, and best practices for network management.
• Oversee incident management processes, including rapid response, diagnosis, and resolution of network outages and performance issues.
• Manage problem management to identify root causes of recurring issues and implement permanent solutions.
• Monitor network performance metrics, analyze trends, and implement strategies for capacity planning and optimization.
• Ensure compliance with service level agreements (SLAs) and maintain high levels of network availability.
• Lead the implementation of new monitoring tools and technologies to enhance operational visibility.
• Provide technical leadership and mentorship to the NOC team, fostering their professional development.
• Collaborate with other departments, including engineering, field operations, and customer support, to ensure seamless service delivery.
• Manage vendor relationships related to network monitoring and management tools.
• Prepare regular reports on network performance, incident trends, and team activities.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Minimum of 7 years of experience in telecommunications network operations, with at least 3 years in a management or leadership role.
• Extensive experience with network monitoring tools (e.g., SolarWinds, Nagios, Zabbix) and performance analysis.
• Deep understanding of network protocols (TCP/IP, BGP, OSPF), network devices (routers, switches, firewalls), and telecommunications infrastructure.
• Proven experience in managing incident response, problem management, and change management processes.
• Strong leadership, team management, and communication skills.
• Ability to make critical decisions under pressure and manage complex operational challenges.
• Experience working in a remote team environment and managing distributed resources.
• Relevant certifications such as CCNA, CCNP, ITIL Foundation are advantageous.
• Familiarity with telecom technologies such as MPLS, DWDM, and mobile network operations is a plus.

Benefits

• This fully remote position offers a highly competitive salary, comprehensive health and wellness benefits, and a generous performance-based bonus structure.
• Employees will have the flexibility to work from anywhere in South Africa, supported by a strong remote work culture and regular virtual team engagement.
• Our client invests in employee development, providing opportunities for advanced training and career progression.
• This role offers significant autonomy and the chance to make a substantial impact on the operational success of a leading telecommunications company, serving clients across regions like the Eastern Cape .