Team Lead Fraud Operations (m/f/x)

Scalable Capital is a leading digital investment and banking platform with a full banking licence, empowering people across Europe to shape their own finances. Scalable Broker makes it easy and affordable for clients to invest professionally in stocks, ETFs, cryptocurrencies, and derivatives, and offer savings plans. Scalable Wealth offers professional ETF portfolio investment and is adopted as a white‑label solution by banks and other B2B partners.

As the leader of our Fraud Operations function, you will be accountable for the day‑to‑day performance, quality, and scalability of the team protecting our banking and payments environment. You will lead a high‑performing team responsible for fraud monitoring, case triage, investigation, and resolution in a fast‑moving environment where speed and accuracy are equally critical.

This role is a powerful blend of people leadership, operational excellence, and cross‑functional strategy. You will use frontline insights and data to harden our defenses, scale our processes, and ensure our clients and platform remain fiercely protected.

Responsibilities

• Manage Fraud Operations experts by setting clear priorities, fostering a culture of high performance, and ensuring exceptional decision quality.

• Define the future of the team by optimizing workflows, controls, tooling, escalation paths, QA frameworks, and capacity/workforce planning.

• Act as the senior escalation point for complex, high‑impact fraud cases and during peak periods, live incidents, and emerging attacks.

• Use data, operational metrics, and emerging fraud trends to catch structural weaknesses early and turn them into concrete system upgrades.

• Work closely with Fraud Strategy, Product, Data, Engineering, Compliance, and Operations and Client Service to translate operational learnings into sharper automated detection and clearer risk ownership.

Qualifications

• Extensive experience in fraud operations, banking fraud, payments risk, or a similar role within fintech, payments, banking, or a comparable environment.

• A proven track record of effectively managing and guiding fraud operations analysts, experts, or teams in a high‑volume environment.

• Deep understanding of banking and payments fraud typologies, transaction monitoring, account takeover, scam patterns, and the operational controls needed to respond effectively across the case lifecycle.

• Proven ability to lead operational teams against clear SLAs, quality standards, and client outcome metrics while maintaining strong judgment under pressure.

• Strong analytical skills, including advanced SQL; experience with Python or another programming language for deeper analysis, automation, or tooling improvements is a plus.

• Experience improving operational processes, documentation, QA frameworks, tooling, and automation in partnership with Product, Data, and Engineering.

• Strong sense of ownership and the ability to act as a credible escalation point for complex, ambiguous, or high‑severity fraud cases.

• Excellent stakeholder management skills and the ability to align Operations, Product, Engineering, Data, Compliance, and Client‑facing teams around priorities and improvements.

• Excellent English skills (both written and spoken) to lead the team effectively and collaborate across functions; German is a plus.

Benefits

• Be part of one of the fastest-growing and most visible fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers.

• Work with an international, diverse, inclusive, and ever‑growing team that loves creating the best products for our clients.

• Be productive with the latest hardware and tools.

• Learn and grow by joining our in‑house knowledge‑sharing or career development sessions and spending your individual Education Budget.

• Learn and experience German culture first hand by joining our free German language classes.

• International relocation support is provided if required.

• Opportunity to work from abroad.

• Benefit from an attractive compensation package and from the company pension scheme.

• Monthly contribution of 50 % for the "Deutschland Jobticket."

• Enjoy a complimentary subscription of Scalable Capital's PRIME+ Broker.

• Enjoy flexible and discounted sports activities with Urban Sports Club.