What You Will Do:
Run 2–4 structured customer discovery conversations per week across all persona groups, following the signal wherever it leads and capturing the actual language customers use — the raw material our Outcome DRIs use to set product direction and build strategic narrative
Build and maintain live opportunity maps that feed all three Outcome DRIs directly — time to first production, enterprise adoption, and production confidence — updated as signal shifts, not in quarterly batches
Work closely with Outcome DRIs to ensure your research findings are translated into direction briefs: you supply the evidence and the customer voice, they turn it into product investment decisions and strategic positioning
Own the failure library: a continuously maintained record of every customer who couldn't reach value with Camunda and why, used as primary input for what we fix next
Run the monthly FDE synthesis ritual, translating field signal from our forward-deployed engineers into structured opportunity map updates so no insight from customer engagements goes to waste
Run monthly holistic end-to-end validation sessions that stress-test the full integrated product experience — not feature by feature, but the whole customer journey across all investments simultaneously
Challenge direction when evidence contradicts it: bring the data clearly to Outcome DRIs and trust that honest signal is more valuable than comfortable
