Senior Technical Consultant - Service Now - Standort: bundesweit

Über uns

Our client is one of the leading international IT providers with over 500,000 employees worldwide. The company has a strong and intensively growing presence in Germany and is one of the TOP 10 employers. It offers its customers a complete portfolio of services for digital transformation. Aufgaben Design solutions using best practices and domain expertise, define business value and ensure consistent product implementation across engagements throughout the delivery lifecycle. Design solutions leveraging best practices and domain expertise to deliver desired outcomes. Translate requirements into technical specifications and user stories, aligning technical needs with business objectives. Stay updated on ServiceNow advancements through training and certifications, sharing insights with teams and customers.

Lead smaller projects and teams compared to Principal TCs, focusing on story execution and guiding customers on business value. Design and deliver ServiceNow workflow solutions using best practices and domain expertise, designing business value and ensuring consistent product implementation across engagements integrating AI into work processes, decision-making and problem-solving for long term success. Participate in workshops, assess current-state processes, and define future-state technical solutions independently leveraging AI to optimize workflows, tailor customer solutions and inform strategic decisions. Guide customers through technical documentation and discussions, driving innovation for consistent delivery. Review, guide and validate technical deliverables including configuration, integrations, testing and technical documentation.

Coach and mentor Technical Consultants and Associate Technical Consultants while driving solution quality, innovation and customer value realization., * Participate in workshops with customers to assess current processes and establish future-state processes. Provide oversight and unit testing of code developed by partner or customer employees. Provide feedback to product development to improve the product based on experiences gained with customers. Contribute to weekly/bi-weekly status reports across engagements, providing clear visibility of utilisation, risks and actions. Independently leverages AI to optimize workflows, tailor customer solutions and inform strategic decisions. Articulating AI system design, ethical implications and platform use cases clearly, guiding peers and stakeholders in responsible AI adoption. Profil University degree or equivalent qualification.

Minimum of 15+ years of experience in enterprise technology services, cloud sales, consulting, solutioning, or transformation leadership. Fluent German and English language skills, both written and spoken. Willingness to travel. Essential skills/knowledge/experience: 8+ years of ServiceNow Professional Services / Consulting experience. Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making or problem-solving. ServiceNow certifications in aligned workflow (CSA/CAD/CIS). Expertise in 1-2 ServiceNow offerings, providing prescriptive guidance and maintaining platform health through hands-on technical leadership. Creative with comfort running projects independently. Experience working collaboratively, driving complex issues through analysis and resolution.

Guide customers through technical documentation and discussions, driving innovation for consistent delivery and in completing required documentation such as business requirement workbooks for technical aspects of the solution., * Industry domain expertise. Additional ServiceNow certifications. Experience managing resource scheduling across a multi-engagement portfolio, with the ability to balance competing priorities and last-minute changes. Confident communicator who is comfortable owning customer relationships at an operational level - able to manage expectations, handle difficult conversations, and build trust over time.

Wir bieten

• Attractive career prospects in a successful growing company with challenging projects international environment flexible working hours, company pension scheme employee discounts, company cell phone, good transport connection Accessibility Kontakt Could we arouse your interest? Then get in touch with us or send us your complete application documents with Ref.No. F01-J257, your salary expectations and your availability to career@jrwg-coachconsult.de . We will treat your data strictly confidential and will not forward them without your consent. We would also be happy to keep you up to date with the latest job offers from our clients. Please register for our Job-Newsletter., JRWG CoachConsult GmbH Mobil: +49 (0) 172 8916880 career@jrwg-coachconsult.de www.jrwg-coachconsult.de