Das ist der Job
A core responsibility of this role is to build, maintain, and actively drive Joint Success Plans (JSPs) with customers.
Darum lohnt es sich
Atlas deployments are handled by Armada’s support and delivery teams due to the SaaS nature of the product. Role Overview
The Senior Technical Account Manager for Atlas is responsible for owning the post-deployment technical success of Armada’s Atlas customers.
This role focuses on platform adoption, operational maturity, reliability, and expansion, rather than initial deployment execution. Once customers are live, the Senior TAM becomes the primary technical owner and success partner, ensuring Atlas is deeply embedded into customer workflows, governance models, and operational processes.
These plans align Atlas platform capabilities with customer business outcomes and serve as the operating framework for ongoing engagement, prioritization, and value delivery. Success is measured by adoption depth, customer confidence, retention, expansion, and demonstrated business value.
Location: This role will be based remotely in the Pacific Time Zone.
Key Responsibilities Technical Account Ownership and Customer Success Serve as the primary technical point of contact (L1) for Atlas customers post go‑live Own the short and long‑term technical success and health of assigned accounts Build trusted, durable relationships with customer engineering, IT, platform, and operati
