Senior TechLead - Contact Center Platforms 80-100%

Das ist der Job

ppAt Sunrise, we think bigger, go further and create new ideas.

Darum lohnt es sich

It’s where respect and innovative ideas combine with real teamwork – every voice counts, every perspective makes us stronger. Then join our success story. /p pJoin our IT Customer Relation Platforms team and take the lead in shaping the future of Sunrise’s Contact Center platforms.

A key highlight: you will own a mission‑critical platform used every day to serve thousands of customers. /p h3Your Challenge /h3 ul liOwn and lead the Contact Center, Chatbot, Voicebot platforms, including architecture, roadmap, and continuous improvements /li liDesign and implement API integrations with internal systems and third‑party applications /li liPlan and execute releases, rollouts, and major platform changes ensuring stability and performance /li liMonitor platform health proactively and ensure high availability and operational excellence /li liGovern projects and change requests, including cost and timeline reviews /li liAct as the main escalation point between internal teams and external partners (e.g., external partners, platform providers) /li liLead and support the team, ensuring efficient incident handling and SLA adherence /li /ul h3Your Skills /h3 ul liDegree in Computer Science, Information Technology, or a related field (or equivalent experience) /li liProven experience in managing and operating contact center platforms (Sprinklr environments preferred) /li liStrong knowledge of API integration, system architecture, and enterprise IT landscapes /li liExperience in project governance, vendor management, and delivery oversight /li liFamiliarity with IT service management tools (e.g., Remedy, Octane) and incident processes /li liStrong communication and stakeholder management skills across technical and business teams /li liFluent in English (spoken and written); German is an advantage /li /ul pAt Sunrise, you’ll be working in a dynamic and multinational environment where every voice is heard, perspectives are shared and values are lived.

Then join the team and actively shape our future! /p /p #J-18808-Ljbffr For us working culture means achieving great things together. Our passion spurs us on to try new things and grow continuously. Sound like you? As a Senior Tech Lead, you will drive innovation and ensure seamless customer interactions powered by cutting‑edge CCaaS technologies.

You will work at the intersection of technology, business, and operations, making a direct impact on customer experience. Diversity isn’t just a program for us, it’s part of our DNA. By celebrating our differences, we achieve great things together. /p pSunrise has partnered with «Advance – Gender Equality in Business».

We’ve also been awarded the Swiss LGBTI label and «Fair-ON-Pay Advanced» certification as recognition for offering all our employees equal pay for work of equal value. /p pReady to rise to the challenge?