Senior Service Designer (m/f/d)

Das ist der Job

What you will do Join us in helping companies of different sizes and industries take their own climate action today.

Darum lohnt es sich

We are dedicated to working as a team towards our common goal: making net zero a reality. Become part of our Digital team in Berlin or Munich, where we work in cross-functional and autonomous teams that co-create products and take ownership from idea to impact.

The development of comprehensive service strategies within cross-functional teams The leadership of user research and service analysis initiatives that inform climate protection solutions The evolution of service design culture and best practices across the organization The implementation of service quality metrics and climate impact measurements The mentoring and development of our product design team members You coordinate: Strategic collaboration across departments and stakeholders Integration of business strategy with service design initiatives Development of innovative service design methodologies Implementation of the 80/20 model balancing strategic and operational work Knowledge sharing and best practices within the team Furthermore, you will also: Create data-driven, user-centered solutions for climate protection Drive service innovation through collaborative approaches Establish and evolve service design processes and frameworks Facilitate organizational change through service design Lead complex service transformation projects Who you are You are familiar with: Service design methodologies and