Das ist der Job
We are seeking an engineering leader to drive the next evolution of employee digital interaction across EMEA.
Darum lohnt es sich
Partner with AI/ML teams to design, deploy, and iterate on AI agents that reduce ticket volume, accelerate resolution, and proactively prevent issues before employees notice them. Build and develop a high‑performing, geographically distributed engineering team across EMEA; mentor engineers and engineering managers at all levels.
In this role you will sit at the intersection of IT infrastructure, support, agentic AI, and engineering excellence—owning the full lifecycle of how employees across the region experience technology.
What You Will Be Doing Define and carry out an engineering roadmap for EMEA end‑user support that matches the global IT strategy and business priorities. Lead the strategy and execution for embedding agentic AI into IT support workflows—from intelligent triage and self‑healing systems to fully autonomous resolution pipelines.
Lead with a product outlook: treat the employee technology experience as a product, with critical metrics, iteration cycles, and continuous improvement loops. Identify friction points in the employee technology journey and engineer solutions that measurably improve experience, satisfaction, and productivity.
Define and own EMEA‑specific objectives and key results, SLAs, and engineering KPIs for end‑user support; report progress to senior leadership with clarity and accountability. Build trusted relationships with regional bus
