Responsibilities Lead the Product Excellence team, providing direction, coaching, and day-to-day support to team members Deliver hands‑on support and training to Hapag‑Lloyd Regions and Areas on all technical and digital reefer topics Support the Global Reefer Strategy through analytics, continuous improvements, and the implementation of existing and new reefer products (e.g., Hapag‑Lloyd LIVE, Cargo Shield, Controlled Atmosphere) Own and further develop commercial and technical reefer processes for Cold Treatment, Controlled Atmosphere, High Value Reefer Cargo, Cargo Shield Reefer and other reefer‑related services Drive the performance of reefer value‑added services, identifying growth opportunities and generating additional revenue Contribute to defining requirements for reefer products and services Represent Hapag‑Lloyd as a reefer product expert at trade fairs, supporting reefer sales teams Participate in customer meetings to provide reefer product expertise and support Requirements A motivated, authentic, and reliable leader who thrives in international teams and believes team spirit drives success Strong customer‑centric and commercial mindset and are willing to step out of your comfort zone to drive growth and improvement Solid sales background and know how to drive commercial performance together with Regions and Areas – turning product and service capabilities into measurable revenue impact You work efficiently and analytically, with an enthusiastic, hands‑on approach that energizes others Reefer technical knowledge – or the curiosity and attitude to learn quickly – to confidently support our reefer sales teams Proficiency in MS Office (especially Excel and PowerPoint) and familiarity with Hapag‑Lloyd applications (e.g., Qlik, FIS), or a strong willingness to learn them Knowledge of agile methodologies (e.g., Scrum) and experience working in agile product/delivery environments is beneficial Willingness to travel internationally, as well as a very good command of written and spoken English; Spanish is a plus #J-18808-Ljbffr
