Das ist der Job
The individual will be self-driven, proactive, and wanting to make a difference by creating measurable value every day.
Darum lohnt es sich
The role is located in Wiesbaden Headquarters (Frankfurt area) within the EMEAP Business Operations Team and requires excellent supplier management and leadership skills with strong understanding of customer service dynamics. A highly collaborative professional with a demonstrated history of success in international, high-growth environments.
Senior Manager Customer Experience / Customer Service EMEAP (m/f/d) The Opportunity This position works out of our Wiesbaden site, Abbott GmbH in the Diabetes Care division. Senior Manager Customer Experience / Customer Service EMEAP (location Wiesbaden) This is a critical role reporting to the Business Operations Director EMEAP.
A key responsibility of this role is to continuously develop and optimize our Customer Experience (CX) and Customer Service (CS) footprint, ensuring the seamless and consistent delivery of services for the FreeStyle Libre brand.
You will be expected to cultivate strong relationships with customer service providers, key internal stakeholders across our countries, and cross-functional representatives at the country, EMEAP, and global levels to ensure seamless collaboration and consistent excellence in service delivery.
They will possess the ability to balance customer-centricity with sound commercial judgment, while leveraging emerging technologies and innovation to elevate the customer journey,
