ppWe're looking for a bSenior ITSM Engineer /b to join a dynamic project team supporting the rollout and ongoing development of a new bIT Service Management (ITSM) /b solution for a well-known organisationin bZurich /b. /p pThis is a great opportunity to take on a bkey technical role /b in an active implementation project with real impact across core ITSM processes. /p h3What You'll Do /h3 ul liDrive the implementation of a new ITSM platform (e.g., ServiceNow, Jira, Ivanti, BMC Remedy) /li liDevelop and enhance ITSM processes: Incident, Change, Service Request, and Configuration Management /li liAutomate workflows using PowerShell, SQL, and other scripting tools /li liMaintain and expand the bCMDB /b, ensuring data integrity and structure /li liManage data imports from source systems and optimize interfaces /li liAct as a trusted partner to the team and grow into a go-to expert for ITSM topics /li /ul h3What You Bring /h3 ul li5+ years experience in ITSM engineering and project delivery /li liStrong background in: IT Asset Configuration Management /li liScripting automation (PowerShell, SQL; C# is a plus) /li liITIL and/or DevOps experience /li liFluent German and English communication skills /li liCollaborative team player with a proactive, hands-on approach /li /ul /p #J-18808-Ljbffr
