Das ist der Job
Full‑time onsite presence is required, along with support for retail sites and corporate sites.
Darum lohnt es sich
You will work in coordination with the IT team on the day‑to‑day prioritization of tasks, escalations, and, to a lesser degree, potential contribution to project work (e.g. rollout and update activities).
Working in a fast‑paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands‑on support. This is an opportunity to join an ambitious company operating at the forefront of its industry and play a key role in ensuring the successful delivery of a premium IT support service.
In this position, you will have primary responsibility in Germany, as well as remote support for retail stores in other European countries, with Munich as the main location and assignment for the support position.
Job Responsibilities Working with ITSM tools and achieving agreed SLAs; Troubleshooting and repairing hardware issues, providing proximity support for specialized systems within the technician's local area of responsibility; Installing customer‑approved software; Basic network troubleshooting; Isolating or resolving customer‑supported printer and multifunction device issues; Providing advanced software troubleshooting and support remotely using support tools and processes; Troubleshooting mobile device issues and remote access issues; Esca
