Das ist der Job
Manage user accounts for onboarding and offboarding, including equipment shipping coordination and IT inventory upkeep.
Darum lohnt es sich
Coordinate day-to-day workload and priorities across the support team, ensuring coverage and consistent service quality. Document incident resolutions and maintain a knowledge base to reduce repeat handling time and enable team autonomy. Experience working in a multi-location or international environment.
Responsibilities Respond to and resolve support tickets covering workstation incidents and service requests for users across multiple global locations. Provide on-site and remote technical assistance: diagnose, troubleshoot and resolve hardware, software and connectivity issues for a wide range of users.
Train end-users on hardware, software and security best practices. Escalate to the next support level when needed, maintaining clear ownership and status tracking until resolution. Adhere to established procedures for logging, reporting and monitoring helpdesk requests. Maintain a clear, up-to-date view of the support function at all times.
Qualifications 4+ years in an IT support role, with a track record of handling a wide range of end-user issues independently. Advanced Ukrainian and English level is required, both written and spoken. Able to explain technical concepts clearly to non-technical users. Comfortable engaging with senior stakeholders in writing.
Technical skills: Windows and macOS desktop operating systems, Microsoft Active Directory and user access management, Microsoft 365 and/or Google Workspace, identity and access tools (MFA, SSO, Okta or similar), ticketing and remote support tools.
Nice to have: experience writing process or incident documentation, basic systems administration exposure (servers, cloud environments), experience with mobile device management (MDM) tools, administration of SaaS platforms. #J-18808-Ljbffr
