Responsibilities Lead the design and delivery of a high-impact Genesys Cloud CX implementation for an enterprise client Serve as the technical authority on the Genesys Cloud platform Own the end-to-end solution architecture across routing, IVR, outbound dialer, reporting, and integrations Translate complex business and operational requirements into scalable, resilient contact center architectures Design and oversee data extraction strategies leveraging the Genesys Cloud Analytics API, Platform API, conversation detail records, and event streaming Own outbound dialer architecture, including campaign design, dial attempt extraction, and compliance considerations Troubleshoot complex platform issues across routing, telephony, integration, and reporting layers Produce architecture diagrams, integration specifications, and reference documentation Requirements 7+ years in contact center / CCaaS solution architecture 4+ years hands‑on Genesys Cloud (PureCloud) experience Deep expertise across the Genesys Cloud platform including Architect (flows), routing, IVR, outbound dialer, reporting/analytics, WFM Strong working knowledge of the Genesys Cloud Platform API, Analytics API, and Notification Service Hands‑on experience streaming Genesys Cloud data to external systems via AWS EventBridge, Lambda, S3, and/or data warehouse targets such as Redshift Architectural experience with outbound dialer event structures and dial attempt data extraction Strong understanding of SIP, telephony infrastructure, and cloud contact center fundamentals Proven ability to lead client‑facing technical conversations and align executive and non‑technical stakeholders Experience delivering Genesys Cloud solutions in Fortune 500 / enterprise‑scale environments #J-18808-Ljbffr
