Senior Field Service Technician

Darum lohnt es sich

Senior Field Service Technician – Full‑Time Your Responsibilities Remote and on‑site field support for different products (BESS, Battery Integrated Chargers, PowerCubes, High‑Power DC Chargers) Visiting customer sites for support, repair and maintenance in the EMEA (mainly EU) region Ensuring effective collaboration with internal teams and external partners or customers Reporting field experiences and reporting to internal departments to improve product quality through designated systems Further development of theoretical and practical knowledge through participation in training courses, seminars and trade fairs Cooperating with different departments (Service, Warranty, Spare Parts, R&D, Product Management) What We Offer Participation in exciting projects in a future‑oriented industry Flat hierarchies and short decision‑making processes International travel Education & Experience Completed studies in engineering, electrical engineering or a related field Electrician qualification and certification is an advantage Minimum 3 years of experience in e‑Mobility and BESS field with installation, operation, service and maintenance Expertise in low‑voltage energy distribution and switchgear systems Experience in measurements and analysis of 3‑phase AC and HV DC systems Experience with energy management / measurement & IoT field devices Experience with CAN, Modbus, ModbusTCP, OCPP, MQTT, TCP/IP and other IP‑based IT systems Experience and knowledge of TT, TN‑C, TN‑S, TN‑C‑S earting systems Experience with energy metering (CT and direct) and AC grid power analysis and smart‑metering Expertise and knowledge of EU‑wide LVD standards is an advantage Strong communication and technical consulting skills Proactive and independent working style, strong customer focus, willingness to travel internationally Class B driver's license – for driving a company car and willingness to travel internationally Experience with air‑conditioning and cooling systems is an advantage, but not a must Internal and external communication: English C1 level – German C1 level Knowledge of Spanish and/or French language is a must Senior Technical Backoffice – Full‑Time Your Responsibilities Remote support for customers and colleagues (field service technicians and engineers) Ensuring effective collaboration with internal teams and external partners or customers Cooperating with customers and different departments (Service, Warranty, Logistics, Spare Parts, R&D, Product Management) Receiving, logging and managing different types of requests: calls, password resets, email inquiries, etc.

Knowledge‑base utilization: diagnosis of cases tuned to the knowledge base of the specific solutions Taking care of open issues, supporting L2 field Service and L3 and R&D team work Ticket escalation: when problems cannot be solved under L1 support, they should be escalated to the next level (L2) Customer communication: creating and providing simple client relations that will create awareness for the customers so that they can understand and be satisfied Preparing and taking care of the status of quotes, invoices and materials for delivery, communicating with the Logistics department, preparing all the proper details and information for them Reporting (weekly, monthly, quarterly) about tickets, issues and tasks What We Offer Participation in exciting projects in a future‑oriented industry Flat hierarchies and short decision‑making processes Flexible working hours between 7 AM and 7 PM with hybrid working mode (part‑time HomeOffice) Required Skills Communication skills: good interpersonal skills to communicate verbally and in writing to the customers Basic software knowledge: familiarity with the software applications and some level of problem‑solving skills Problem‑solving abilities: ability to recognize problems in a relatively short period of time and offer clear and easy solutions Helpdesk tools: helpdesk experience with different software and operating a ticketing system Customer service orientation: focus on factors that revolve around the provision of customer services and customer satisfaction Education & Experience Completed studies in engineering, electrical engineering Strong communication and technical consulting skills Proactive and independent working style, strong customer focus Class B driver’s license – for driving a company car and willingness to travel internationally Internal and external communication: German and English C1 level – knowledge of Spanish and/or French and/or Italian language is an advantage, but not a must #J-18808-Ljbffr