Senior Field Engineer

Senior Field Engineer

Team Summary

The Field Engineering team at CircleCI is a vital group dedicated to providing technical expertise, support, and guidance to our customers throughout their journey with our products. As a Senior Field Engineer, you will play a key role in ensuring customer success, driving product adoption, and fostering strong client relationships through your technical knowledge and problem-solving skills.

What You’ll Do

• Serve as a technical advisor and subject matter expert for customers, offering guidance on product implementation, troubleshooting, and best practices.

• Collaborate with Sales and Customer Success teams to deliver technical presentations, demonstrations, and workshops to showcase the value of CircleCI solutions.

• Conduct in-depth analysis of customer use cases, identify opportunities for product optimization, and provide feedback to internal teams for improvements.

• Support strategic planning conversations with customer executives; connecting software delivery challenges with corporate objectives, articulating their full business impact.

• Lead technical discussions with enterprise clients, addressing complex issues, customizations, and integrations to meet customer-specific requirements.

• Develop and deliver technical training sessions, workshops, and documentation to empower customers to maximize the value of CircleCI products.

• Stay up-to-date on industry trends, product updates, and emerging technologies to continuously enhance your technical knowledge and customer support capabilities.

What We’re Looking For

• Extensive experience in a technical customer-facing role, such as Solutions Engineer, Customer Success Engineer, or similar position, preferably in a SaaS or software development environment.

• Strong proficiency in CI/CD concepts, DevOps practices, software configuration, and scripting languages like Python, Shell, etc.

• Excellent communication and presentation skills to effectively convey technical information, solutions, and recommendations to diverse audiences.

• Proven track record of engaging with enterprise clients, understanding their technical requirements, and delivering solutions that drive customer success.

• Ability to work collaboratively with cross-functional teams, Sales, Product, and Engineering, to advocate for customer needs and provide valuable insights for product enhancement.

• Bachelor’s degree in Computer Science, Engineering, or a related technical field; relevant certifications in DevOps tools or cloud technologies are a plus.

United States Base Pay Range

$153,000—$191,000 USD

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

CircleCI is an Equal Opportunity and Affiliated Author labor employer. We do not discriminate based on race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.