Ecorobotix SA, a Swiss B-Corp company headquartered in Yverdon-les-Bains, develops AI-driven ultra-precise spraying technologies that help reduce the environmental impact of agriculture. Following the integration of Maya, an AI-powered turf and land management platform, into the Ecorobotix Group, we are looking for our future:
Senior Customer Success Manager
Key Responsibilities
- Own and monitor portfolio health through User Health Scores and proactive customer engagement strategies.
- Drive onboarding excellence and ensure all clients achieve defined success criteria within the first 90 days.
- Design and manage customer satisfaction programs, including NPS, CSAT surveys, and seasonal business reviews.
- Launch and scale post-onboarding services such as annual reviews, seasonal coaching, and premium advisory offerings.
- Lead, coach, and support the existing Customer Success team while contributing to future team scaling and recruitment.
- Identify and implement automation opportunities within Customer Success workflows to support sustainable growth.
- Manage the beta program and structure customer feedback to support the product roadmap.
- Represent the voice of the customer in product, strategy, and leadership discussions.
- Prepare and deliver quarterly Customer Success performance reports to leadership.
Qualifications
- Degree in engineering or agronomy or equivalent.
- Minimum 5 years of experience in Customer Success, Account Management, or client-facing leadership roles within a SaaS environment.
- Excellent command of English (C1+ required, written and spoken). French, German is a plus.
Experience / Technical Skills
- Proven experience scaling a Customer Success function in a growing SaaS company.
- Strong knowledge of Customer Success tools, CRM systems (Odoo or equivalent), health scoring, and workflow automation.
- Comfortable working in an AI-native environment using structured workflows and AI-based tools.
- Strong analytical and data-driven mindset with experience defining KPIs and interpreting dashboards.
- Knowledge of the turf, agriculture, or precision technology industry is considered an asset.
Soft Skills
- Structured and systems-oriented mindset with strong leadership capabilities.
- Excellent communication and stakeholder management skills.
- Entrepreneurial spirit, initiative, and adaptability in a fast-growing environment.
- Passion for innovation and the transition toward AI-driven turf management.
