Senior Customer Success Manager (F/M/D)

Do you want to do more than just maintain customer relationships — are you driven to actively grow them and deliver real value? Are you passionate about helping companies unlock their full performance potential? Then join our Customer Success Team!

With a high degree of autonomy, strategic responsibility, exciting top-level clients, and an innovative SaaS solution, this is your opportunity to take on a dynamic role in a growing company.

What You Will Do:

• You will act as the central point of contact for your national and international clients, providing strategic consulting and driving their long-term success by helping them achieve their goals

• You will support key decision-makers (e.g., program leads, department heads, executive management) to ensure our solution delivers maximum impact

• You will identify opportunities and potential challenges early on and develop tailored action plans — through regular performance reviews and project steering meetings, you help clients reach their targets efficiently

• You will lead targeted training sessions and support clients during implementation to ensure they leverage the full potential of our solution

• You will create target group-specific dashboards and performance reports to support enterprise-wide performance management

• You will present new product features and plan their rollout in close collaboration with the client — always with the goal of maximizing customer value

• You will identify opportunities for account growth and license expansion, contributing to the long-term development of the customer relationship

Who You Are:

• You bring at least 3 years of experience as an Account Manager, Management Consultant, or in a similar advisory role — ideally in the B2B SaaS environment

• You have extensive experience working with clients in industrial or manufacturing sectors and a strong background in cost and process optimization

• You think strategically, analyze customer needs, and develop tailored, value-driven solutions

• You are confident communicating at management and executive level, and you know how to proactively engage and retain customers

• You are proficient with CRM systems (e.g., HubSpot) and other modern account management tools

• You are open to occasional business travel

• You are fluent in German and English, both written and spoken

Our Benefits:

• Hybrid work model with a focus on the office (60/40)

• Flexible working hours for a healthy work-life balance

• Workation opportunities

• Free choice of hardware (macOS or Windows)

• Mentoring and support from experienced colleaguesGenerous professional development and training program

• Competitive salary (depending on experience and qualifications)

• Company pension scheme

• Attractive employee referral program

• Deutsche Bahn Jobticket

• Business Bike leasing

• Exclusive employee discount portal