Darum lohnt es sich
Senior Customer Success Manager
Department: Customer Success
Employment Type: Full Time
Location: München
Reporting To: Moritz Harraeus
Description
The Senior Customer Success Manager owns osapiens' most strategic customers.
High‑value and high‑profile accounts that demand a senior, consultative relationship, close monitoring, and proactive engagement. After the sale, you become the customer's trusted advisor, responsible for retention, adoption, and growth across your portfolio.
You coordinate internal stakeholders around the customer's success and ensure each account realizes the full value of its investment. What You'll Do: Own a portfolio of strategic customers end-to-end: from health and adoption through to renewal and expansion.
Act as the customer's single point of contact, orchestrating Sales, Product, Support, and Engineering into one seamless experience. Build trusted‑advisor relationships with senior decision‑makers in complex, matrixed organizations — understanding each customer's business and objectives, not just their product usage.
Develop and execute strategic success plans grounded in each customer's goals in strong collaboration with the Account Executive. Proactively drive adoption, monitoring usage patterns, addressing underutilization, and ensuring customers realize full value from their contracted commi
