Das ist der Job
Process and manage trouble tickets with detailed documentation of actions taken.
Darum lohnt es sich
Responsibilities Provide technical assistance to computer users by answering questions and resolving problems with hardware, software, and network connectivity. Communicate with customers to ensure productivity and provide individual feedback. Qualifications Possess a Public Trust Clearance or ability to obtain one.
ITILv4 Foundation Certification, obtainable within 120 days after hire. At least 4-9 years of work experience with an Associate's Degree or equivalent. This role is fully remote, requiring self-discipline and time management. Personnel must maintain a safe home workspace and protect company and customer information.
Travel is not required.
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