Responsibilities Act as daily contact for clients and physician reviewer team inquiries Coordinate with internal teams to resolve client issues Maintain accurate and detailed client records Proactively identify and address client concerns Track deliverable timelines to ensure they are met Collaborate with the AE to identify upsell opportunities Participate in client training sessions or workshops Requirements Strong business acumen with an ability to understand client challenges and connect them to company solutions Exceptional organizational and time-management skills Excellent communication and interpersonal skills Self-starter with a proactive approach to problem-solving Experience in customer service, account coordination, or related fields Strong organizational/project management skills Excellent written and verbal communication skills Proficiency in Microsoft Office Suite ATS Optimization Keywords Hard Skills Hard Skills customer service account coordination project management problem-solving Microsoft Office Suite Soft Skills business acumen organizational skills time-management skills communication skills interpersonal
