Senior Client Manager (m/w/d)

Das ist der Job

Continue to make an impact with a company that is pushing the boundaries of what is possible.

Darum lohnt es sich

Sales pursuit – the skills and knowledge that enable a sales team member to create success by identifying and advancing opportunities at assigned prospects and clients. Advanced sales orientation with experience working with clients and business teams to create sales‑orientated solutions and services.

At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive. Your career here is about believing in yourself and seizing new opportunities and challenges.

It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. Your day at NTT DATA As a Senior Client Manager at NTT DATA, you will be instrumental in managing and growing relationships with our clients.

Your main focus will be to drive land, expansion, and renewals across all our solutions within your assigned accounts. You will take full ownership of these accounts, ensuring client satisfaction throughout their entire lifecycle.

This role is not just about sales; it is about building lasting connections and identifying how our services can add real value to their business. You will work closely with various stakeholders, including vendors and partners, to achieve the results we aim for.

Using our company's sales tools and methodologies, you will effectively manage accounts, opportunities, pipelines, and forecasts. As the main point of contact for your clients, you will ensure open and effective communication channels are developed and maintained, providing a reliable touchpoint that fosters strong business relationships.

Your role goes beyond just meeting quotas. You will identify current needs, articulate how we can meet those needs through our solutions, and drive demand. By encouraging clients to explore additional services, you will play a key role in nurturing revenue growth.

You will also engage in developing governance and compliance policies to manage risk and ensure financial governance and compliance within your area of specialization. Key Responsibilities Manages and grows relationships to drive land, expansion and renewals across all solutions within assigned accounts in segment 3.

Pursues leads identified by aligned Lead Generation/Business development representatives. Minimizes churn and maximizes retention in assigned accounts. Drives client satisfaction throughout the entire lifecycle of the clients’ buying process.

Generates demand by assisting clients to identify current needs and then effectively articulate how the company can add value through its services and solutions. Influences and works closely with vendors/partners to achieve required results.

Uses company sales tools and methodology to effectively manage accounts, opportunities, pipelines and forecast. Develops open and effective channels of communication in with each client within the assigned account. Encourages revenue growth by inspiring clients to additional services.

Becomes the reliable point of contact for clients that is required to establish a strong business relationship. Takes ownership of a range of accounts within the assigned segments. Determines the best solution requirements for each client that can be deployed by other departments.

Builds enduring relationships and displays an understanding of the client industry, business environment and strategy to identify current and future opportunities for the organization. Develops and/or aligns governance and compliance policies in own practice area to identify and manage risk exposure liability.

Monitors and controls financial governance and compliance throughout an area of specialization in order to manage financial cost. Knowledge and Attributes Sales business acumen – the skills supporting successful selling through an organizational and business outcome mindset.

Success will require focusing on planning, leveraging tools and data, and concentrating on company business requirements. Sales client engagement and management – the skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth.

Sales solution skills – knowledge of the company’s offerings, client applications, use cases and market trends, and the skill to apply them to individual client and prospect situations. Academic Qualifications and Certifications Bachelor's degree or equivalent in business or a sales related field.

Relevant vendor certifications would be advantageous. Required Experience Advanced experience in a global partner management role. Advanced experience in a sales environment and/or customer service role. Advanced experience in the IT or professional services industry with a focus on business development and/or sales.

Advanced experience in driving alignment to a common vision and working across multiple stakeholders to achieve sales growth. Advanced experience gained in a similar client manager role. Excellent knowledge of German and English. Advanced experience working with Salesforce.com contact platform.

Workplace Type Hybrid Working Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.

We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. #J-18808-Ljbffr