Senior Cargo Agent - MUC

Das ist der Job

The Company will not provide assistance with obtaining work permits.

Darum lohnt es sich

Salary & Benefits Competitive #J-18808-Ljbffr Responsibilities Provide existing and potential customers with a superior and consistent quality service, both directly and in conjunction with GHA.

Provide information and system support to customers with regard to rates, details, bookings, connections, regulations and other inquiries and oversee the service from GHA.

Monitor and oversee the service provided by GHA to ensure it is in line with EK standards, including build instruction, maximisation of available space, load control, safety and ad hoc flight instruction Monitor import cargo receipt and breakdown; resolving any related issues Prepare and verify accurate cargo documentation, including monitoring of consignment status and ensuring correct documentation is available in accordance with local regulation and company policies Update flight handling reports including identification and monitoring of irregularities and discrepancies Dispatch post flight information to the correct departments in a timely manner.

Receive and process cargo telephone reservations in a prompt, accurate and efficient manner Resolve customer queries, complaints and claims, including those escalated by Cargo Agents Complete administrative duties as directed by the Cargo Supervisor/Officer, including data entry, statistics and reports Provide support, guidance and coaching to Cargo Agents Provide operational support and cover operational duties as directed by the Cargo Supervisor/Officer e.g. freighter ULD control reg with GHA/NOMAD.

Qualifications A minimum of 3 years’ experience in an Airline / Cargo Operations environment, including at least 2 years as a Cargo Agent (or equivalent) Knowledge of Dangerous Goods regulations and ideally hold a DG certificate Knowledge of Weight & Balance procedures and Live Animal Regulation PC based skills including Microsoft Word/ Excel/ E-mail.

Fluency in English and German Critical Competencies Delivering Drive Engaging Others Collaboration Open to Opportunity Other Information Must be able to work on Shift pattern Applicants must have the legal right to live and work in the Germany.

Staff can only apply if they have completed a minimum of 1 year of service with the Company/in their current position. Staff who have moved to their current position following a lateral transfer may apply at any time.