Senior Business Process Consultant - Standort: bundesweit

Über uns

Our client is one of the leading international IT providers with over 500,000 employees worldwide. The company has a strong and intensively growing presence in Germany and is one of the TOP 10 employers. It offers its customers a complete portfolio of services for digital transformation. Aufgaben The IC4 Senior Business Process Consultant serves as the functional solution lead for smaller or less complex ServiceNow Expert Services engagements. The role applies deep workflow and industry-domain expertise to shape early process design, lead customer workshops, translate complex business requirements into functional specifications and configuration needs, and guide process improvement and automation that deliver measurable customer value.

Review process guides, technical documents, and customer training materials; attend internal knowledge transfer; shape workshop agendas, plans, schedules, and customer questionnaires; and provide process guidance during kickoff. Lead and participate in workshops, gather and document business requirements, translate requirements into functional specifications and user stories, and advise on communications, acceptance criteria, mitigation plans, and applicable change-impact or workforce-transition plans. Lead functional participation in solution build and configuration, drive sprint planning and data migration, and lead functional testing based on solution complexity. Guide UAT migration and defect remediation and shape adoption strategies, training plans, transition activities, and customer readiness.

Review defect remediation, oversee incorporation of production feedback, coordinate the production deployment decision with the customer, and provide input for closeout and lessons learned. Profil University degree or equivalent qualification. Minimum of 15+ years of experience in enterprise technology services, cloud sales, consulting, solutioning, or transformation leadership. Fluent German and English language skills, both written and spoken. Ability to travel up to 50%.

• Essential skills/knowledge/experience: 8+ years of progressive professional services experience or equivalent education and experience. Deep workflow expertise and industry-domain knowledge aligned with the supported ServiceNow offering (ITSM or PLD HR). Act as the functional solution lead for smaller or less complex engagements and delivery teams. Demonstrated success independently leading functional delivery for smaller engagements or teams and driving complex issues through analysis and resolution. Strong customer-facing advisory, workshop facilitation, process-design, requirements, user-story development, testing, training, and stakeholder-management skills. Experience translating complex business requirements into configuration needs and identifying processimprovement and automation opportunities.
• Required certification: ServiceNow Certified System Administrator (CSA). A Certified Implementation Specialist certification in the aligned workflow is preferred (ITSM or PLD HR). Working knowledge of Scrum, ITIL, and the Now Create methodology; Scrum and ITIL certifications are optional. Ability to independently use AI to optimize workflows, tailor customer solutions, and inform strategic decisions. Ability to clearly explain AI system design, ethical implications, platform use cases, and responsible, valuedriven AI adoption.
• Desirable skills/knowledge/experience: Industry domain expertise. Additional ServiceNow certifications. Identify opportunities for process improvement, automation, adoption, and measurable value realization. Confident communicator who is comfortable owning customer relationships at an operational level - able to manage expectations, handle difficult conversations, and build trust over time. Contribute leading practices and lessons learned across the Business Process Consultant community and provide customer-based feedback to product development. Maintain current skills and certifications for the aligned workflow and clearly relate ServiceNow capabilities and solution stories to the customer's industry and operating context.

Wir bieten

• Attractive career prospects in a successful growing company with challenging projects international environment flexible working hours, company pension scheme employee discounts, company cell phone, good transport connection Accessibility Kontakt Could we arouse your interest? Then get in touch with us or send us your complete application documents with Ref.No. F01-J258, your salary expectations and your availability to career@jrwg-coachconsult.de . We will treat your data strictly confidential and will not forward them without your consent. We would also be happy to keep you up to date with the latest job offers from our clients. Please register for our Job-Newsletter., JRWG CoachConsult GmbH Mobil: +49 (0) 172 8916880 career@jrwg-coachconsult.de www.jrwg-coachconsult.de