Das ist der Job
Company Overview ORlIS SE is a global software and business consulting company focusing on SAP and Microsoft solutions.
Darum lohnt es sich
Benefits Innovative, future‑oriented work environment with diverse digital transformation topics, including AI Personal and professional development tailored to your needs, including certifications and Microsoft Learning Paths Attractive compensation packages, pension and benefits such as health measures, corporate credit, and bicycle schemes Flexible working time arrangements – remote, hybrid, or onsite Opportunity for ownership, development, and creative solutions Short communication paths and a committed, collegial, and strong team Qualifications Several years of project experience in the Microsoft Dynamics 365 environment, especially Customer Service / Field Service and/or Contact Center Deep understanding of AI/ML approaches in a CRM context (Copilot, Azure AI, Power Platform) Comprehensive knowledge of service processes, system architectures, and optimization potentials Passion for new technologies and meaningful integration into existing system landscapes High level of engagement, teamwork, and professional demeanor Fluent in German and English Willingness to travel moderately #J-18808-Ljbffr Role Summary (Senior) Business Process Consultant / Solution Architect (m/w/d) at ORBIS: responsible for designing and implementing scalable, AI‑enabled service solutions with Microsoft Dynamics 365 in Customer Service, Contact Center, and Field Service.
Lead architecture, workshops, pre‑sales, mentoring, and ensure sustainable, secure end‑to‑end solutions.
Responsibilities • Design end‑to‑end solutions; integrate AI features (Microsoft Copilot, Azure OpenAI, predictive analytics, automation). • Ensure architecture decisions are sustainable, scalable, and future‑proof. • Support clients through the entire project lifecycle and facilitate workshops. • Develop service strategies that transform customer processes. • Contribute to Microsoft competency development and mentor colleagues. • Drive pre‑sales activities, proposal creation, and solution design. • Act as catalyst for new technology and AI trends in the service domain.
