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Our team of 1,500 Personios is building user-friendly products that delight our 15,000+ customers and their 1.5 million employees. Our Customer Experience team thrives on collaboration, working closely with teams across Personio to ensure that customer voices are at the heart of everything we do.
Overview
Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. We are dedicated to understanding and advocating for our customers, using data-driven insights to shape our customer experience strategies and influence what we build.
The CX Business Automation Manager is dedicated to driving operational excellence across our customer supporting functions —Professional Services, Support, and Payroll Operations. It will also focus on directly reducing or eliminating customer effort.
YouLL leverage scalability tools and automation expertise to design and implement process improvements that create more efficient workflows and enhance the customer experience . This is a hands-on builder role at the intersection of AI, automation, and customer experience .
This role requires 3 days per week in the office and is based in Munich, Berlin, or Dublin. What You’ll Do Process Optimization & Automation: You analyze customer support and servi
