Darum lohnt es sich
Responsibilities Own and maintain the AR aging report and ensure payment failure resolution SLAs are consistently met, with clear escalation paths documented and followed.
Deliver collections, AR, and chargeback inputs to the month-end close calendar on time, every month, and resolve reconciliation breaks between Chargebee, Adyen, and NetSuite within agreed SLAs.
Design, ship, and hand over at least three workflow automations or process improvements per year, each documented with runbooks and measured by manual hours saved or error rate reduction.
Integrate AI tooling into at least one operational process — such as exception triage, write-off flagging, or partner reporting — with appropriate controls and human-in-the-loop review in place.
Manage external partner relationships with Troy, Adyen, and Chargebee in a structured and professional manner, with mapped contacts, clear escalation paths, and regular performance touchpoints. Create and maintain SOPs and runbooks for all owned processes, documented to a standard that enables handover or audit without reliance on tribal knowledge.
Establish and maintain a regular working rhythm with Product, CS, Legal, and Data on collections, disputes, and AR topics, ensuring no surprises for stakeholders. Requirements You bring a minimum of 3–5 years of hands‑on AR and collections operations experience, with direct accountabili
