Requirements You bring a minimum of 3–5 years of hands‑on AR and collections operations experience, with direct accountability for dunning, recovery workflows, and outcomes — not a supporting role You have a proven track record of managing third‑party vendors or agencies against SLAs and KPIs, with a structured approach to performance reviews, escalations, and data quality You have worked operationally with a billing platform, a PSP, and an ERP — Chargebee, Adyen, and NetSuite experience is strongly preferred You can independently build and maintain operational reports using SQL and a BI tool such as Looker, covering recovery performance, AR aging, dispute trends, and partner KPIs You naturally document decisions, maintain audit trails, and operate with close‑readiness in mind — comfortable working in a regulated, multi‑entity environment What the job involves As our Senior Collections Manager within the Operational Finance team, you'll sit at the heart of how Taxfix manages its financial operations — bringing structure, clarity, and momentum to the processes that keep our business running smoothly You’ll be responsible for owning our accounts receivable and collections operations end‑to‑end, from exception‑based monitoring and partner governance to month‑end close inputs and workflow automation Reporting to our Senior Manager, Finance Platforms and Transformation
